Privacy Policy
Last Updated: August 25, 2026
Naturally Sensible Solutions, LLC, doing business as Pristine Sprays ("Pristine," "Pristine Cleansing Sprays", "NSS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us and the information we collect when you interact with our websites, online stores, products, services, social media, and other online or mobile services.
This Privacy Policy explains what information we collect, how we collect and use it, when and why we may share it with third parties, how cookies and similar technologies are used, and the choices and privacy rights that may be available to you.
This Privacy Policy applies to pristinesprays.com, our online store, customer accounts, subscription and autoship services, communications, social media interactions, and other online services that link to this Privacy Policy (collectively, the "Website" or "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have been provided this Privacy Policy. Nothing in this Privacy Policy limits any rights you may have under applicable privacy laws.
1. INFORMATION WE COLLECT
Depending on how you interact with Pristine, we may collect the following categories of information.
Information You Provide Directly
We may collect personal information that you voluntarily provide when you: create or maintain a customer account; purchase products from us; enroll in a subscription or autoship program; place an order; sign up for email or other marketing communications; contact customer service; submit a product review or other user-generated content; participate in a promotion, giveaway, survey, questionnaire, or other program; interact with us through social media; communicate with us regarding our products or Services; or otherwise voluntarily provide information to us.
This information may include: your name; email address; telephone number; shipping address; billing address; account username and password; order and purchase history; subscription information; products viewed or purchased; product preferences; communications with us; reviews, photographs, comments, and other user-generated content; marketing preferences; and other information you choose to provide.
Payment Information
When you make a purchase through our Website, payment information is processed through third-party payment processors, including Shopify Payments, as well as other payment methods that may be made available through our Website.
Depending on the payment method used, we may receive transaction-related information such as payment status, transaction amount, payment method, and limited payment-card information.
We do not intend to store your complete payment-card number on our own systems when payment processing can be handled by our third-party payment processors.
Information We Collect Automatically
When you visit or interact with our Website, we and our service providers may automatically collect information about your device and your activity, including: IP address; browser type and version; operating system; device type; device or browser identifiers; referring website or source; pages viewed; products viewed; links clicked; shopping-cart activity; purchases and transaction-related activity; dates and times of Website visits; approximate geographic information derived from your IP address; information about how you interact with our Website; and other technical or usage information.
We may collect this information through cookies, pixels, tags, web beacons, software development kits, local storage, and similar technologies.
Information From Third Parties
We may receive information about you from third parties, including: ecommerce and technology providers; payment processors; shipping and fulfillment providers; advertising and analytics providers; social media platforms; marketing and email providers; fraud prevention and security providers; customer-review platforms; business partners; and other third parties where permitted by law.
For example, if you interact with Pristine through a social media platform, that platform may provide us with information according to your settings and the platform's privacy practices.
2. HOW WE USE INFORMATION
We may use personal information for the following business and commercial purposes:
Providing and Operating Our Services
We may use information to: process and fulfill orders; process payments; ship and deliver products; manage customer accounts; administer subscriptions and autoship orders; provide customer service; respond to questions, comments, and requests; maintain shopping-cart functionality; provide Website functionality; and otherwise provide products and Services you request.
Communications
We may use your information to communicate with you regarding: orders; shipping; returns and refunds; subscriptions; customer accounts; customer-service requests; product information; promotions; surveys; and other communications related to your relationship with Pristine.
Marketing and Advertising
Where permitted by law, we may use personal information and information collected through cookies and similar technologies to: send marketing communications; provide information about Pristine products and promotions; personalize marketing; understand customer interests; measure advertising effectiveness; create or support advertising audiences; deliver advertisements that may be relevant to you; and evaluate and improve our marketing campaigns.
Analytics and Business Improvement
We may use information to: understand how customers use our Website; analyze Website traffic; improve Website functionality; improve products and Services; evaluate customer preferences; conduct research and analysis; measure the effectiveness of promotions and advertising; and develop new products, services, and business strategies.
Security and Legal Purposes
We may also use information to: detect, investigate, and prevent fraud; protect the security of our Website and systems; enforce our terms and policies; protect our rights, property, privacy, safety, and that of our customers and others; comply with applicable laws and legal obligations; respond to legal process or governmental requests; and establish, exercise, or defend legal claims.
3. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate, maintain, personalize, analyze, and improve our Website and Services.
Cookies are small files that may be stored on your computer or device when you visit a website. We may also use pixels, tags, web beacons, local storage, and similar technologies.
These technologies may be used for purposes including: remembering your preferences; maintaining shopping-cart functionality; keeping you signed into your customer account; understanding Website traffic and usage; analyzing Website performance; measuring advertising effectiveness; identifying products or content that may be relevant to you; creating or supporting advertising audiences; preventing fraud and improving security; and providing and measuring online advertising.
Some cookies and similar technologies are operated by third parties on our behalf.
You may be able to control or disable certain cookies through your browser settings or through available cookie or privacy preference tools. Disabling certain cookies may affect the functionality of portions of our Website.
Because cookies, pixels, and similar technologies may be associated with information that identifies or can reasonably be associated with a particular consumer or device, we do not characterize all cookies as anonymous or non-personal information.
4. THIRD-PARTY ANALYTICS AND ADVERTISING SERVICES
Pristine uses third-party services to help us understand Website activity, operate our ecommerce business, communicate with customers, and advertise our products.
These services may include Shopify, Google Analytics, Google Ads, Meta/Facebook, TikTok, and our email marketing providers.
These providers may collect or receive information about your device, browsing activity, interactions with our Website, purchases, or other activities through cookies, pixels, tags, APIs, or similar technologies.
Google Analytics
We use Google Analytics to help us understand how visitors use our Website, measure Website performance, analyze traffic, and improve our Services.
Google may collect information about your use of our Website through cookies and similar technologies.
Google Ads
We may use Google Ads and related Google advertising technologies to advertise our products, measure advertising campaigns, and understand the effectiveness of our advertising.
These technologies may allow us or Google to recognize a browser or device, measure interactions with advertisements, and help us reach audiences that may be interested in Pristine products.
Meta / Facebook
We use Meta technologies, including the Meta Pixel, to understand Website activity, measure advertising effectiveness, and support advertising campaigns.
We may also use Meta advertising tools, including Custom Audiences, to help us reach or communicate with audiences that may have interacted with Pristine or our Website.
TikTok
We may use the TikTok Pixel and related TikTok advertising technologies to measure Website activity, evaluate advertising performance, and support our advertising campaigns.
These third-party companies may use information collected through their technologies in accordance with their own privacy policies.
5. SHOPIFY
Our online store is operated using Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our Website, process transactions, maintain customer accounts, manage orders, administer subscriptions, and provide other ecommerce functionality.
Shopify and its service providers may collect and process information in connection with your use of our Website and purchases.
Shopify may process information according to its own privacy practices and applicable agreements with us.
For more information about Shopify's privacy practices, please review Shopify's privacy policy.
6. EMAIL AND MARKETING COMMUNICATIONS
We may use third-party email marketing and customer communication platforms, including providers such as Klaviyo, or other providers we may use from time to time.
These providers may process your email address, name, purchase history, interactions with our emails, and other information necessary to provide email marketing and customer communication services.
Marketing emails may contain pixels or similar technologies that allow us to determine whether an email has been opened or links have been clicked. This information helps us understand the effectiveness of our communications and improve our marketing.
You may unsubscribe from promotional email communications at any time by clicking the "unsubscribe" link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping notifications, account notices, subscription notices, and other communications necessary to provide Services you have requested.
7. CUSTOMER ACCOUNTS AND SUBSCRIPTIONS
If you create a customer account with Pristine, we may collect and maintain information necessary to administer your account, including your name, contact information, order history, account preferences, and other account-related information.
If you enroll in a subscription or autoship program, we may collect and process information necessary to administer your subscription, including: products selected; subscription frequency; order and shipment information; billing information; payment status; subscription changes or cancellations; and customer-service communications relating to your subscription.
You may manage or cancel your subscription through the options provided through your customer account or by contacting us.
8. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties for legitimate business purposes, to provide requested Services, and as otherwise described in this Privacy Policy.
Categories of third parties with whom we may share information include:
Ecommerce and Technology Providers
Companies that provide ecommerce, hosting, website, account, subscription, information technology, and related services, including Shopify.
Payment Providers
Companies that process payments and payment-related transactions, including Shopify Payments and other payment processors.
Shipping and Fulfillment Providers
Companies that help us process, ship, deliver, track, and return products.
Marketing and Email Providers
Companies that help us send communications, administer email marketing, manage customer relationships, and measure campaign performance.
Analytics Providers
Companies that help us understand Website traffic, customer behavior, and business performance, including Google Analytics.
Advertising and Social Media Platforms
Companies including Google, Meta, and TikTok that help us advertise products, measure advertising effectiveness, create or support advertising audiences, and provide relevant advertising.
Professional Service Providers
Companies that provide services such as accounting, legal, technology, security, fraud prevention, customer service, consulting, and other business functions.
Government, Legal, and Regulatory Authorities
We may disclose information when required or permitted by applicable law, legal process, subpoena, court order, governmental request, or other legal obligation.
Business Transactions
We may transfer or disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, sale of a business or brand, joint venture, assignment, or other transaction involving all or a portion of our business or assets.
With Your Direction or Consent
We may share information when you direct us to do so or otherwise consent where consent is required.
9. SALE, SHARING, AND TARGETED ADVERTISING
Pristine does not sell customer lists or personal information to third parties for the purpose of allowing them to independently market their own products to you.
However, Pristine uses third-party advertising and analytics technologies, including Google Ads, Meta/Facebook Pixel and advertising tools, and TikTok Pixel. These technologies may involve the disclosure of identifiers, online activity, purchase-related information, or other information to advertising and analytics providers.
Certain state privacy laws may define these activities as the "sale" or "sharing" of personal information or as processing for purposes of targeted advertising, even when a company does not sell a customer list for money.
Where applicable law provides you with the right to opt out of the sale, sharing, or processing of personal information for targeted advertising, you may exercise that right through our Your Privacy Choices mechanism or by contacting us at: contact@pristinesprays.com
We will honor applicable opt-out requests as required by law.
10. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include the right to: confirm whether we process your personal information; access personal information we maintain about you; obtain a copy of certain personal information in a portable format; request correction of inaccurate personal information; request deletion of personal information; opt out of certain processing for targeted advertising; opt out of the sale of personal information, where applicable; opt out of certain profiling activities, where applicable; appeal a decision concerning a privacy request, where applicable; and receive equal treatment for exercising applicable privacy rights.
The availability and scope of these rights depend on applicable law and may vary based on your state of residence and other circumstances.
For example, the Texas Data Privacy and Security Act provides covered Texas consumers with rights including access, correction, deletion, portability, and certain opt-out rights.
California residents may have additional rights under the California Consumer Privacy Act, including rights to know, delete, correct, opt out of certain sale or sharing, limit certain uses of sensitive personal information where applicable, and receive non-discriminatory treatment for exercising privacy rights.
11. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy request, please contact us at: contact@pristinesprays.com
Please include enough information for us to understand your request and, where necessary, verify your identity.
We may need to verify your identity before completing certain requests in order to protect your information and prevent fraudulent requests.
We will process and respond to requests within the time period required by applicable law.
We will not use personal information collected solely to verify a privacy request for any purpose other than verification, security, and fulfilling the request, except as otherwise permitted by law.
Authorized Agents
Where required or permitted by applicable law, you may authorize another person to submit a privacy request on your behalf. We may require appropriate documentation to verify the authorization and your identity.
Appeals
If applicable law gives you the right to appeal our decision regarding a privacy request, you may submit an appeal by emailing: contact@pristinesprays.com
Please identify the original request and explain why you believe our decision should be reconsidered.
12. YOUR PRIVACY CHOICES
Marketing Emails
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.
Cookies
You may be able to control cookies through your browser settings and any cookie or privacy preference tools we provide.
Targeted Advertising
Where required by applicable law, you may opt out of certain targeted advertising or the sale or sharing of personal information by using our Your Privacy Choices mechanism or contacting us at contact@pristinesprays.com.
Global Privacy Control
Where required by applicable law, we will process recognized universal opt-out preference signals, such as the Global Privacy Control, in accordance with applicable requirements.
13. INFORMATION ABOUT CHILDREN
Our Website and Services are not directed to children under 13.
We do not knowingly collect personal information from children under 13 without legally required parental consent.
If we learn that we have collected personal information from a child under 13 in circumstances where parental consent was required, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us in violation of this section, please contact us at: contact@pristinesprays.com
14. LINKS TO THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to or integrations with third-party websites, applications, social media platforms, marketplaces, and other services.
Examples may include social media platforms, Amazon, payment services, and other third-party websites.
Pristine does not control the privacy policies, security practices, or content of third-party websites and services.
This Privacy Policy applies only to information collected by Pristine or by third parties acting on our behalf as described in this Privacy Policy.
Your interactions directly with third-party services are governed by the privacy policies and terms of those third parties.
15. DATA RETENTION
We retain personal information for as long as reasonably necessary to accomplish the purposes described in this Privacy Policy, including: providing products and Services; maintaining customer accounts; processing transactions; administering subscriptions; providing customer service; maintaining business and transaction records; complying with legal, tax, accounting, and regulatory requirements; resolving disputes; preventing fraud and abuse; enforcing agreements; and protecting our rights and legitimate business interests.
When personal information is no longer reasonably necessary for these purposes, we may delete, deidentify, anonymize, or otherwise dispose of it in accordance with applicable law and our data-retention practices.
16. DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, misuse, or loss.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
If you believe your interaction with us or your account may no longer be secure, please contact us promptly at: contact@pristinesprays.com
17. DATA BREACHES
If Pristine experiences a security incident involving personal information, we will respond in accordance with our incident-response procedures and applicable federal and state laws, including applicable requirements concerning investigation, mitigation, and notification.
18. INTERNATIONAL VISITORS
Our Services are operated primarily in the United States.
If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where Pristine or its service providers operate.
Privacy and data-protection laws in those jurisdictions may differ from those in your country of residence.
By using our Services, you acknowledge that your information may be processed in jurisdictions outside your country of residence, subject to applicable law.
19. BUSINESS CONTACT INFORMATION
If you contact Pristine on behalf of a business, retailer, organization, or other entity, we may collect business contact information and information about your business relationship with us.
This may include: name; business email address; business telephone number; company name; job title; business address; purchasing information; retailer or wholesale information; and other information you provide in connection with the business relationship.
We use this information to communicate with business contacts, manage business relationships, process orders, provide services, and conduct legitimate business activities.
20. USER REVIEWS, PHOTOS, AND OTHER CONTENT
If you voluntarily submit a product review, photograph, testimonial, comment, or other user-generated content to Pristine, we may publish or display that content on our Website, social media accounts, marketing materials, advertisements, or other channels, consistent with the permissions or terms provided when you submit the content.
Please do not submit personal information about another person unless you have permission to do so.
21. DO NOT TRACK
Some browsers offer a "Do Not Track" setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals.
Where applicable law requires recognition of a universal opt-out preference signal, such as Global Privacy Control, we will process that signal in accordance with applicable law.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- our business practices;
- our Website or Services;
- technology;
- data collection or processing practices;
- third-party service providers; or
- applicable legal or regulatory requirements.
When we update this Privacy Policy, we will post the revised version on our Website and update the "Last Updated" date at the top of the policy.
If we make material changes to the way we collect, use, or disclose personal information, we will provide additional notice where required by applicable law.
23. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or Pristine's privacy practices, please contact us:
Naturally Sensible Solutions, LLC d/b/a Pristine Sprays
San Antonio, Texas, United States
Privacy Email: contact@pristinesprays.com
Website: pristinesprays.com