Returns & Shipping Policy
No Questions Asked Return Policy
We are confident that you will get behind the Pristine movement. But, if for any reason you decide you are not a fanny of Pristine, we are here to help! Simply return your unopened, unused items (i.e., inside sealed original poly bag), within 30 days of receiving it, and we will refund your original payment method for the purchase price of the unopened, unused returned items, less shipping and handling charges. A refund will be issued once the item(s) has been received and accepted by our order processing facility.
Please follow the following return instructions.
Return Procedure
💧 Please email contact@pristinesprays.com with your order number (PRISTINEXXXX) within 30 days of your purchase. We will provide you with a return shipping address after verifying your purchase.
💧 Return unopened, unused item(s) in the original packaging (i.e., original sealed poly bag), via your preferred mail carrier to the shipping address that we provide you. Customers are responsible for shipping costs back to Pristine Sprays.
💧 Include your Packing Slip or Order Confirmation Email that includes your order details and order number with your return.
In case you had any doubts about how easy our return policy is, here is a list of acceptable reasons to return your Pristine:
- You decide toilet paper spray is not for you
- You prefer brown bottles instead of blue bottles
- You prefer larger plumbing bills à la clogs of wet wipes
- You decide to abandon wiping altogether
If an order is returned to us as "return to sender", "no such street", "unable to forward", "incorrect address", "refused", or the order is otherwise undeliverable and returned to us due to an incorrect or incomplete address input by a customer, the order will be treated as though it was returned. We will refund your original payment method for the purchase price of the unopened, unused, undamaged, returned items, less shipping and handling charges.
SHIPPING POLICY
Domestic
We offer FREE domestic shipping for all orders over $20! Most orders will ship from our facility within 1-3 business days unless the item is on backorder. For orders under $20, shipping rates are set by the mail service you select during check out (i.e., USPS First Class Package, USPS Priority Mail Service, and USPS Priority Mail Express Service).
International
Yea! We now ship to Canada!
We know the shipping costs and additional Canada Post charges are steep. But, we have had enough folks requests to pay the cost of shipping to Canada, so we have added this option for our Canadian neighbors who want to get their hands on Pristine. Most orders will ship from our facility within 1-3 business days unless the item is on backorder.
Good news, we are able to pass along our postage discounts to our customers to offer the lowest international shipping rates possible.
- USPS charges weight-based postage for First-Class Package International Service and Priority Mail International Service. These charges are calculated automatically at checkout and are in USD.
- USPS transfers packages to Canada Post for final delivery. Canada Post charges a $9.95 handling fee in addition to the price of postage, which is charged to the customer directly from the Canada Post and is not included or calculated in the final cost on the Pristine website.
- Canada Post also collects all applicable broker fees, duties, and taxes that may apply. These fees are charged to the customer by Canada Post and are collected directly by Canada Post, and are not included or calculated in the final cost on the Pristine website.
- UPS charges weight-based postage for UPS Standard International Service. These charges are calculated automatically at checkout and are in USD.
- UPS does notcharge a handling fee in addition to the price of postage.
- UPS also collects all applicable broker fees, duties, and taxes that may apply. These fees are charged to the customer by Canada Post and are collected directly by Canada Post, and are not included or calculated in the final cost on the Pristine website.
Other International Destinations
We currently do not offer shipping outside of the United States and Canada, but we are working diligently to make this happen!