Returns & Shipping Policy

NO QUESTIONS ASKED RETURN POLICY

We are confident that you will get behind the Pristine movement.  But, if for any reason you’re not a fanny of Pristine, we will refund 100% of your purchase price - no questions asked!  We keep it simple because we know what it’s like to try new things. 

In case you had any doubts about how easy our return policy is, here is a list of acceptable reasons to return your Pristine:  

-  You decide toilet paper spray is not for you 

-  You prefer brown bottles instead of blue bottles

-  You prefer larger plumbing bills à la clogs of wet wipes

-  Your neighbor steals your Pristine, uses half of it, and unabashedly returns it to your toilet

-  You decide to abandon wiping altogether and will no longer need your Pristine

How To Make a Return

While we are disappointed to know that Pristine was not a fit for you, here is how to receive your refund:

1. Email contact@pristinesprays.com:  Please email contact@pristinesprays.com with your order number (PRISTINEXXXX) within 30 days of your purchase.  We will provide you with a return shipping address after verifying your purchase.
2. Repackage your return:  Repackage the item(s) you are returning and mail it via your preferred carrier to the shipping address that we provide you.  Customers are responsible for shipping costs back to Pristine Sprays.
3. Receive a 100% refund:  We will issue a refund of your purchase price within 2 business days of receiving your return.

No restocking fees, no hidden fees, no surprise charges, no arguments - just an honest guarantee.

SHIPPING

Domestic

Most orders will ship from our facility within 1-3 business days unless the item is on backorder.

We offer $3 flat rate shipping on all orders up to $10 and FREE shipping on all regularly priced orders over $10. We also offer USPS Priority Mail Service and USPS Priority Mail Express Service at rates set by the United States Postal Service.  Some shipping costs may apply for discounted orders or promotional specials.

International

Canada

We are excited to announce that Pristine now ships to Canada!  Most orders will ship from our facility within 1-3 business days unless the item is on backorder. 

We have passed along all postage discounts to our customers to offer the lowest international shipping rates possible.  

United States Postal Service (USPS)

USPS charges weight-based postage for First-Class Package International Service and Priority Mail International Service.  These charges are calculated automatically at checkout. 

USPS transfers packages to Canada Post for final delivery.  Canada Post charges a $9.95 handling fee in addition to the price of postage.  Canada Post also collects all applicable broker fees, duties, and taxes that may apply.

United Parcel Service (UPS)

UPS charges weight-based postage for UPS Standard International Service.  These charges are calculated automatically at checkout. 

UPS does not charge a handling fee in addition to the price of postage.  UPS also collects all applicable broker fees, duties, and taxes that may apply.

Other International Destinations

We currently do not offer shipping outside of the United States and Canada, but we are working diligently to make this happen!