Returns & Shipping Policy

SHIPPING

Most orders will ship from our facility within 1-3 business days unless the item is on backorder. We offer $3 flat rate shipping on all orders up to $10 and FREE shipping on all regularly priced orders over $10. Some shipping costs may apply for discounted orders or promotional specials. We also offer 1-day and 2-day Priority Mail shipping at rates set by the United States Postal Service.

We currently do not offer shipping outside of the United States, but we are working diligently to make this happen!

RETURNS

We accept returns of any unopened items and refund the purchase price and shipping. This does not include the cost of return shipping. For the safety of our customers, we cannot accept returns of opened items.  Customer happiness is our primary goal, so if you are unhappy with your opened item, please contact us, and we are happy to discuss a resolution to your concerns.  

For purposes of this Returns and Shipping policy, the term “unopened” means that any outer clear plastic covering around a bottle and label are intact (not ripped, breached, or opened and without holes). Please notify us in writing within fifteen (15) days of your purchase at contact@pristinesprays.com, and we will instruct you on how to return the item(s). Once we have received your returned item(s), we will issue a refund for the purchase price of the item and shipping (not including cost of return shipping) within 5-7 business days.